Here are some frequently asked questions about our inflatables:
How Long Is A Days Hire?
We deliver our bouncy castles between 8am-1pm. We collect around dusk which is normally between
5-7pm. However, arrangements can be made if required for slightly longer or shorter bookings at no extra charge. Your delivery and collection times may also be scheduled to fit with other collections or deliveries.
What Happens If Rain Is Forecast On The Day Of Hire?
Where stated the bouncy castles have shower covers. They are also ideal for providing shade on very sunny days during the summer. The bouncy castles should not be used if due to rain they get too wet, as they may become dangerous. If it is likely to be very wet on the day of your booking you can cancel or re-schedule at anytime up to a minimum of 24 hours before your scheduled delivery time. We also reserve the right to cancel any booking due to extreme weather conditions that we feel will impede the safe use of the bouncy castle, as this may pose an insurance risk to you and us.
When Can I Hire A Bouncy Castle?
Our bouncy castles are available all year round. Unlike other companies we do NOT charge any extra for bank holiday hire. Bank holidays are charged at our normal weekend hire rate. Obviously the bouncy castle you want may already be booked on the day you require it, so to avoid disappointment please book as early as possible.
How Much Notice Is Needed To Supply An Bouncy Castle?
It is best to book as early as possible to avoid disappointment and to ensure you get the bouncy castle you require. However we have had people call us at 7am, as they have been let down by other hirers, and we have managed to supply and deliver a suitable bouncy castle by 9am that same day, but this cannot be guaranteed.
Do I Have To Pay A Deposit?
No! not normally, but if you are hiring more than one bouncy castle or are outside of our standard delivery area a small deposit may be required.
What Should I Expect On The Day Of Hire?
A member of Arc Bouncy Castles will deliver the bouncy castle at the specified time. We will check the desired location for accessability and to make sure we can inflate the bouncy castle safely. At least one form of I.D. must be provided. This should show your current address and display a signature (such as a drivers licence).
We will also require a disclaimer to be completed and signed by both parties. We will then position and inflate the bouncy castle and explain how to operate it safely. At the end of the day we will collect the bouncy castle at the arranged time.
How Much Room Does The Bouncy Castle Require?
Our bouncy castles vary in size. We will require, depending on which bouncy castle you have chosen to hire, an additional 5-6 feet behind the castle to position the blower, around 3 feet access along each side, plus enough space at the front to position safety mats and provide adequate access for the children to enter and exit the bouncy castle safely.
What Preparation Can I Make Before The Bouncy Castle Arrives?
Please make sure there is adequate access. Ideally there should be a side or rear entrance. If there isn't, we require at least a 3 feet wide, (or 1 metre), clear hall or passageway to enable us to transport the bouncy castle into position. If we do need to pass through the premises we cannot be held responsible for any possible damage caused. Please make sure that the area the bouncy castle will occupy is clear from sharp objects, for example rocks,debris, any branches sticking out, large stones and animal droppings etc. There should also be access to a suitable power point, within 25m of the bouncy castle. If the location is found unsuitable we reserve the right to cancel the booking and not install the bouncy castle.
Can You Provide A Bouncy Castle Indoors?
Yes our bouncy castles can be inflated indoors. However is does depend on the size of the venue. We offer a free evaluation service on the suitability of any venue.
How Do We Book?
You can book by calling either 0121-244-3298 or 07974-435632 Alternatively you can email us at enquiries@arcbouncycastles.co.uk or complete the online booking form :- booking form
What Forms Of Payment Are Accepted?
Our terms are strictly cash only, payable upon delivery.
Do You Have Insurance?
Yes. We have public liability insurance covering accidents and injuries caused by equipment failing or incorrect or unsafe installation. As the person hiring the equipment, you are responsible for ensuring adult supervision of the bouncy castle at all times. You may want to seek your own insurance to cover yourself.
Are There Any Limits Or Restrictions?
Yes. Our bouncy castles that are 10ftx13ft and less in size are only suitable for children up to the age of 12. For all other sizes of bouncy castle please see their individual description for these limits. They also must not be taller than the height of the walls or exceed 9 stone, whichever comes first. Please do not allow anybody in excess of these limits to use the bouncy castle as this is not only dangerous but can cause damage to the bouncy castle. Any misuse is not insured under our policy. Any damage must be paid for in full by the person named on the signed disclaimer document.
How Much Does The Unit Cost To Run?
An average unit costs between fifty pence and a pound for a days usage.
Do I Need To Keep The Blower Going Continuously?
Yes. The blower must be kept going constantly while the bouncy castle is in use.
How Long Does It Take To Set Up?
An average Bouncy Castle takes approximately 10 - 15 minutes to set up, and about 30 minutes to pack away.
Can I Collect And Set Up The Bouncy Castle To Save Time And/Or Money?
Sorry no. For insurance and safety purposes, we must deliver and install all bouncy castles ourselves.
How Safe Are Your Bouncy Castles?
All our bouncy castles are subjected by law to an annual safety test. However you, as the hirer, are responsible for ensuring proper adult supervision of the bouncy castle is provided, ensuring the safety of all children at all times using the equipment.
Can We Move Or Relocate The Bouncy Castle?
No! Once erected the bouncy castle must not be moved for any reason. However if it rains heavily the blower and power may be disconected, this will deflate the bouncy castle and prevent any electrical problems.
Are You A Member Of Any Recognised Organisations?
Yes. We are members of the B.I.H.A. (British Inflatable Hirers Association). B.I.H.A promotes good practice, safety etc. You can look at theB.I.H.A. site for further details. Our membership number is IH1977 Copyright © 2004-2008 Arc Bouncy Castles. All rights reserved.
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We hire a wide range of bouncy castles, inflatable slides, assault courses, gladiator duel, sumo suits, We are based in Birmingham and deliver to South Birmingham and surrounding areas.
We deliver bouncy castles, slides, sumo suits, gladiator jousts, to : Halesowen, Bartley Green, Frankley, Rubery, Northfield, Quinton, Harborne, Edgbaston, Cotterridge, Kings Heath, Moseley, Kings Norton, West heath, Longbridge, Hopwood, Cofton Hackett , Cradley Heath, Blackheath, Rowley Regis, Smethwick, Bearwood , Woodgate Valley, Selly Oak, Wythall, Weoley Castle, Maypole, Solihull, Stirchley, Lickey Hills, Barnt Green, Rednal, Bournville, Oldbury, Stourbridge,and the surrounding areas.
We DO NOT cover the following areas;
Castle Bromwich , Chelmsley Wood , Coventry , Erdington , Great Barr , Hodge Hill , Kings Hurst , Marston Green , Aston , Handsworth , Perry Barr , Great barr , Small Heath , Redditch , Shard End , Stockland Green , Stechford , Yardley , Sutton Coldfield , Tamworth , Tile Cross , Walsall , West Bromwich , Witton , Wolverhampton.
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